Jacqui E

Reviews of Jacqui E

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  Gigi Kriel Added January 09, 2021

  ★ ☆ ☆ ☆ ☆
  Long time customer of Jacqui E. I purchased a number of items online from Jacqui E. I went in yesterday (with my sister) to return 1 thing (out of about 5 items having spent well over $400 in total) with a receipt, unworn, in original packaging, within 4 days of receiving the items. The store was empty (weekday morning) and I wasn't even acknowledged by the salesperson. I went to the counter and the sales person rolled her eyes when I said I needed to return something. She said I should browse and see what I like and do an exchange. I said I just wanted a return and that I had recently purchased a lot from the store. She huffed over, looking super annoyed. She dubiously inspected the invoice and return. She then asked what was wrong with my item and sighed again when I said the colour of the item looked different on the website. She again asked if I wanted to look around for something else. I declined and said that I just wanted to do the return. She then showed me some clothes, randomly grabbing them from behind the counter. I said again that I wasn't interested. I don't often return things, but when I do, it usually ends up being an exchange because I end up browsing and buying something else, but I did not want to look around as she was so rude and I was uncomfortable. After another contemptuous sigh, she threw this weird book at me and asked me to complete some return form. I asked for a pen and she sighed again. It was so awkward. I wasn't sure if I was being over sensitive about her attitude (I've never returned something to Jacqui E before - is this normal?). However, when I got outside the store, my sister immediately commented on how rude this salesperson was. I can't say that I would ever return to that store.
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  Adel Lars Added December 15, 2020

  ★ ☆ ☆ ☆ ☆
  Terrible service, no greeting , no approach , return policy states one thing yet when you go in there they make it so difficult ,
  This whole company needs a restructure , start with your upper management .

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About jacquie.com.au

JacquiE Online Shop | Shop the Latest Womens Suiting & Dresses
JacquiE offers a wide range of designs, allowing comfortable, stylish wear all day at work, home and special occasions. Shop dresses, tops, suiting, skirts & accessories online or in store