Michael Hill Castle Towers

Reviews of Michael Hill Castle Towers

•  

  kim K Added July 13, 2023

  ★ ★ ★ ★ ★
  A lady by the name of Vivienne helped my partner and i purchase our wedding rings at Castle towers MH. She was lovely, not pushy but patient and very easy going. Definitely made our experience great unfortunately I can't say the same for all Michael Hill stores and workers however Vivienne is definitely an asset to your team!
  You need to hire more people like her.
  
  Jewellery purchasing can be a very
  sentimental thing to many people and these days you don't seem to have many people working in these stores understanding the true value of an item that can be passed down through many generations. It doesn't have to be expensive to be important. So we very much thank Vivienne for helping us feel that way. Hope this reaches head office and she is recognised :)
•  

  Georgia G Added July 11, 2023

  ★ ★ ★ ★ ★
  Such a wonderful experience! The most lovely and kind staff - I was lucky enough to be helped by Ollie, who went above and beyond. So glad I popped in store. Made buying a much loved gift so easy!
•  

  Tahir Abike Added July 07, 2023

  ★ ★ ★ ★ ★
  Best valentine's day shopping experience
•  

  Jessica W Added July 03, 2023

  ★ ☆ ☆ ☆ ☆
  I purchased a pair of earrings online and when they arrived they were much smaller, physically would not go through my ear as they were so small. They were the size of kids earrings, not adults. I was aware that there was no exchange or returns on earrings, however when they were nothing like advertised online as well as being so small they can’t be worn, then I asked to exchange them. I went into the Castle Towers store where the customer service was extremely poor. The lady told me that they do zoom in on the image online so they would look bigger and clearer, after hearing this then it is clearly false advertising. She then went on saying due to this issue, she will exchange the earrings. When I went to register, she advised me that she was sorry but can’t do it. She had told me a few moments prior that she could, hence why we went to the register. If I was wanting to exchange due to a change of mind or if they were in a used condition then I understand, however it was false advertising and I purchased something I could not wear. I will never buy anything from Michael Hill again and I suggest training your staff at Castle Towers in customer service as they clearly aren’t trained. If I could give 0 stars then I would. I highly recommend places like Gregorys or Pandora, far better.
•  

  lovely langcao Added June 26, 2023

  ★ ☆ ☆ ☆ ☆
  If I can give them 0 rating I would gladly give this store a 0 rating. Very poor customer service. The lady at the store looks so grumpy all the time and won’t even greet the customers and she will give you the look that you cannot afford to buy a jewellery from the shop.
  
  When a concern was raised, staff kept on lying and saying different versions of their stories just to cover themselves. It was so clear that they were so inconsistent of the information they were providing.
•  

  Ken C Added May 22, 2018

  ★ ★ ★ ★ ☆
  On top floor near food court, they always have special in the store.

Add review

Questions & Answers

1. What is the phone number for Michael Hill Castle Towers

2. Where is Michael Hill Castle Towers located?

3. Is there a primary contact for Michael Hill Castle Towers

4. What is the web address (URL) for Michael Hill Castle Towers

About michaelhill.com.au

Engagement Rings, Watches, Necklaces & Jewellery - Michaelhill.com.au
Shop Michael Hill's exquisite range of diamond engagement rings, diamond jewellery, earrings, watches, bracelets and charms at Michael Hill Australia.